delivery & shipping
AUSTRALIA
STANDARD* ORDERS:
Adore Tanning offers FREE shipping on all standard orders over $200 within Australia.
Standard orders shipped within Australia under $200 attract a flat shipping rate of $12.90.
*STANDARD orders include professional tanning solutions, retail self-tanning products and tanning disposables
EQUIPMENT & ACCESSORIES:
- Spray Equipment - $19.90
- Mobile & Portable extractions - $19.90
- Turbo Twister Towers - $149
TANNING KITS:
- Kits with Spray Equipment & Solution - $29.90
- Kits with Mobile/Portable Extraction & Enclosure - $49.90
- Kits with Turbo Twister Tower - $149
NEW ZEALAND
STANDARD* ORDERS:
- Standard orders up to $200 - $19.90
- Standard orders over $200 - $39.90
*STANDARD orders include professional tanning solutions, retail self-tanning products and tanning disposables
All Australian orders are usually shipped with Star Track or at times Australia Post, this will be determined by our warehouse team at the time of picking your order and is based on each the size of your order & the fastest delivery method.
All New Zealand orders are usually shipped with either Australia Post or TNT, this will be determined by our warehouse team at the time of picking your order and is based on each the size of your order & the fastest delivery method.
Adore Tanning will attempt to dispatch all orders placed by 1pm on same day, as long as we have stock on hand and the capacity to do so.
Signing for deliveries
All deliveries must be signed for, unless you select the option to give authority for your parcel to be left at your premises without signature* at your risk.
We suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address if unattended at the time of delivery.
If you wish for your parcel to be left at your premises without signature please select this option at Checkout and leave instructions for parcel placement in the comments section.
*We do not advise this option, we take no responsibility for any claim or loss, damage or other liability when this option is taken.
Changing shipping address
We attempt to process and ship your order as soon as possible after you place it. This means that your shipping address can only be changed if your order has not left the warehouse. To change your shipping address, contact our Customer Service team as soon as possible on 1300 867 826 (9am-5pm GMT+10) or email ecustomerservice@adoretanning.com
International shipping
We currently ship only within Australia and to New Zealand.
Delivery times
You should expect your order within 1-5 business days depending on location. A business day is Monday through to Friday, excluding weekends and public holidays.
Our warehouse team will do everything they can to dispatch your order to you within one full working day of placing your order. However, whilst we usually stock 90% of the items listed on adoretanning.com, inevitably we are in the hands of our suppliers. Consequently, delays may occur. If you have any questions about shipping please contact our team at ecustomerservice@adoretanning.com or call 1300 867 826 (9am-5pm GMT+10)
Currency
All orders, shipping costs inclusive, are in AUD.
If you change your mind
We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. For further information, please contact our team on ecustomerservice@adoretanning.com
Returns
Items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. This return policy is applicable for change of mind and lack of expertise for use of product, however a restocking fee of 15% (or $15 whichever is greater) of the original purchase price & postage fee will be deducted from your exchange or refund.
We recommend you utilise registered post as we do not take responsibility for items not received if you attempt to send an item via non-registered post.
We do not accept returns for products not purchased through our online store. We cannot exchange product for a range not within our Adore Tanning online product range.
To initiate a return, please complete a Returns Form and enclose it with a copy of your tax invoice. Send the product in a secure package to:
Adore Tanning Store Returns
C/- BSB Pacific Pty Ltd
15 Production Drive
Campbellfield VIC 3061
Faulty Goods
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges.
Refund Method
Refunds are issued through the same transaction method used to make the original purchase.
Incorrectly sent orders
Incorrect, missing, damaged or faulty items received must be reported to Adore Tanning within 24 hours of you receiving the delivery, by email only, to ecustomerservice@adoretanning.com . If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
If you received the order incorrectly, the property in the Goods remains the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items under this clause.
